Privacy Policy

The policy explains what information is held about individual people by the system, how it is gathered and how it is used. Details of the data held or logged are given in the appropriate section below. This information is used to help support Neurolearning users, for system administration and bug tracking, and for producing usage statistics for management and planning purposes.

Access to Neurolearning and activity logs is restricted to authorized staff only. Tracking data for each online course progression is made accessible to the relevant and authorized course administrator.

These logs will be held throughout the life-cycle of each course and for a further 2 years, but LOVEFAITHOPE does not guarantee to retain the information. Logs are used to create aggregated and anonymized statistics which may be made publicly available. These statistics do not include personal data. Logs may be used as part of an investigation into computer misuse.

Personal information is not passed to any third-party except where required by law.

Neurolearning data is backed up to LOVEFAITHOPE's secure infrastructure. The back-ups are held for the purpose of reinstatement if a system failure occurs.

Data held by Neurolearning

For members who log in to Neurolearning with their LOVEFAITHOPE website credentials, Neurolearning uses information supplied by the central membership database and authentication systems. For non-member users who join a course and log in, the user's name and email address are retained for future access and support services.

Information about contributions to courses, including contributions to discussion forums, ownership of resources and evidence of participation in other activities may be retained indefinitely.

Neurolearning logs contain detailed information about user activity within each course-specific tracking, including the date and time of when course information was viewed and/or updated, the address of the computer from which the access was made, the browser identification information and information about any referring web page.

Information and outside parties

We do not sell, trade, or otherwise transfer to outside parties, any user’s personally identifiable information. This does not include trusted third-parties who assist us in operating our systems, conducting our business, servicing staff, members or other non-member students, as long as those parties agree to keep this information confidential in advance. We may also release information when we believe release is appropriate to comply with the law, enforce our policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Every effort has been made to trace all copyright holders, but if any have been inadvertently overlooked, LOVEFAITHOPE will be pleased to attempt to make the necessary arrangements at the first opportunity. In some cases, information about copyright ownership for some of the items may have been impossible to determine. Please contact neuro@lovefaithope.com if you have any enquiries relating to copyright status.